RETURNS AND CHANGE POLICY
Alysh is committed to customer satisfaction, thats why we mention you our return and change policy of the items we seel trhough our online service to meet the needsof our clients.
REGULATION COMPLIANCE!
Know the 8 points of the regulation so that your exchange or return is accepted.
1.- When requesting a return, exchange for size, color, or factory default. You have a period of 30 calendar days from the date of issuance of the ticket or invoice.
2.- The returned product must be in its original packaging, including accessories, promotional items and original labels.
3.- For safety and hygiene reasons; and for the satisfaction of all our customers, the returns must be in good condition and must meet the following characteristics:
* Free of stains (makeup, lipstick, food, liquids, etc.)
* Free of odors (perfume, deodorants, etc)
* Without having previously used
4.- Changes or returns must be accompanied by the Exchange and Returns Format, or otherwise the return cannot be made.
5.- To make your changes in our branches, your purchase receipt or order order is required, which arrived at your email, within the same period of 30 calendar days.
6.- Outside of these rules established in these policies, we reserve the right to make changes or refunds.
7.- Exceptions that DO NOT cover the guarantee.
* When the garment has been used in conditions other than normal.
* When the garment had not been operated in accordance with the instructions for use that came with it (label inside the garment).
* When the garments have been altered or repaired by unauthorized persons.
* There are no changes in garments in white or bone color.
8.- In the case of buying a PROMOTION or DISCOUNT garment, no changes or refunds of ANY KIND are made.
Change process by model!
Follow the directions step by step
Step 1
Contact a sales agent to verify the existence of the model to be changed. Contact us by the following means and receive personalized attention:
Email: contact@alysh.com
Telephone: 011 52 55 5709 001 EXT: 213
Whatsspp: 011 52 55 6785 1468
Facebook: @alyshOficial
Instagram: @alyshoficial
Step 2
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 wigton drive Houston, Tx 77096 with attention to Alysh Online Store.
* The customer absorbs the cost of shipping to our offices and we send the change to his address at no cost.
Step 3
Upon receiving the product we will make sure that it complies with the exchange regulations before mentioned.
Step 4
We will proceed with the shipment and the tracking number will be sent by email to your mail
Step 5
If it does NOT proceed, a sales agent will contact you to give you details of your case.
In case of a credit balance
Balance in favor of the client
In the case of choosing a model with a lower cost than the previous one. You will be given a voucher and / or coupon with the amount of the balance in favor to use it in your next purchase, both in physical stores and in an online store.
Balance in favor of Alysh
In case of choosing a model with a higher cost than the previous one.
You will have to make the one-time payment of the difference at the branch you are in.
(The payment of the difference does not apply in MSI, nor payments in fortnights)
Change process for size and / or color!
Follow the directions step by step
Step 1
Contact a sales agent to verify the existence of the model to be changed. Contact us by the following means and receive personalized attention:
Email: contact@alysh.com
Telephone: 011 52 55 5709 001 EXT: 213
Whatsspp: 011 52 55 6785 1468
Facebook: @alyshOficial
Instagram: @alyshoficial
Step 2
We will proceed with the shipment and the tracking number will be sent by email to your mail
Step 3
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 wigton drive Houston, Tx 77096 with attention to Alysh Online Store.
* The customer absorbs the cost of shipping to our offices and we send the change to his address at no cost.
Step 4
Upon receiving the product we will make sure that it complies with the exchange regulations before mentioned.
Step 5
If it does NOT proceed, a sales agent will contact you to give details of your case.
Factory default exchange process!
We explain you step by step
Step 1
Contact a sales agent to verify the existence of the model to be changed. Contact us by the following means and receive personalized attention:
Email: contact@alysh.com
Telephone: 011 52 55 5709 001 EXT: 213
Whatsspp: 011 52 55 6785 1468
Facebook: @alyshOficial
Instagram: @alyshoficial
Step 2
We will send the return guide via email to ship the garment at the FedEx, DHL or UPS branch that best suits you.
Step 3
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 wigton drive Houston, Tx 77096with attention to Alysh Online Store.
Step 4
Upon receiving the product, we will proceed with the shipment and the tracking number will be sent by email.
Return process!
Follow the directions step by step.
Returns DO NOT apply to sales or promotional items.
Step 1
Contact a sales agent to verify the existence of the model to be changed. Contact us by the following means and receive personalized attention:
Email: contact@alysh.com
Telephone: 011 52 55 5709 001 EXT: 213
Whatsspp: 011 52 55 6785 1468
Facebook: @alyshOficial
Instagram: @alyshoficial
Step 2
We will send the return guide via email to ship the garment at the FedEx, DHL or UPS branch that best suits you.
Step 3
Send the product with its original packaging and the completed Exchange and Return Form to the following address 5754 wigton drive Houston, Tx 77096 with attention to Alysh Online Store.
Step 4
Upon receiving the product, we will make sure that it complies with the aforementioned exchange regulations.
Step 5
We will proceed with the refund, which may take between 1 to 5 business days.
(In case the return does NOT proceed, a sales agent will contact you to give details of your case.)
Refund process
The payment was by credit or debit card
By selecting the Paypa payment gateway and paying with your credit or debit card, the refund will be applied directly to the same card that was used in the purchase.
(Refund will be applied 1 to 3 business days)
Payment was by deposit or bank transfer
The refund will be deposited to a bank account in the name of the owner who made the purchase.
* If you do not have a bank account, send us a bank account + a valid identification of a trusted person that you indicate to us.
(Refund will be applied in 2 to 5 business days)
