HOW LONG DOES MY ORDER TAKE TO ARRIVE?
5 to 7 business days. On holidays we do not deliver.
HOW CAN I CORRECT MY DATA?
Log in using your email and password.
Then it will redirect you to your account, and in the Personal Information part, click on View addresses.
Then you will click on Edit and a form will open to change your shipping address, name and telephone number.
To change the email address please contact an online sales advisor: Dial +52 55 5709 0018 EXT: 278 or by WhatsApp 55 6708 7640
IN CASE OF ANY DOUBT, WITH WHOM CAN I CONSULT IT?
You can consult all the doubts you have directly with your sales advisor in the following ways.
HOW CAN I CANCEL MY ORDER?
Log in using your email and password.
Then it will redirect you to your account, and in the order part, you will see a list with your order number, click and it will send you to the part of your order where the cancel button will appear.
WHAT DO I DO IF I GOT A WRONG ORDER?
Use this text to answer questions in as much detail as possible for your customers.
HOW LONG DO I HAVE TO MAKE CHANGES?
You have 30 days to make any changes (EXCEPT FOR OFFERS AND BONE COLOR GARMENTS, THERE ARE NO CHANGES.)